Management Icon Management Expectations

“People make a business. Not numbers, not animals, not anything else. People make a business.”
– Don Tyson, Former Chairman and CEO

MANAGERS ARE CRITICAL TO OUR SUCCESS

Our management team members must act ethically and lead by example. This means living out – both in words and actions – our Core Values and Code principles.

As a manager of team members, you have a duty to set the culture and work environment on your team. The way you make decisions, handle concerns , different opinions, and even bad news, will set the foundation for trust with your teams and stakeholders. Your success and the success of your team depends on the trust you build together.

It’s important for managers to create an environment of trust where team members are comfortable asking questions and raising concerns without fear of retaliation. Because you are often the first point of contact when team members have questions and concerns, be ready and willing to listen. Respond with dignity and respect. Follow through on commitments. If you don’t know the answer or are unsure, let the team member know you’ll get back to them, refer the question or concern to the relevant department, and follow up.

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STEPS MANAGERS USE TO BUILD A CULTURE OF TRUST

  • Talk to your team about ethical behavior and be clear that you expect work to be done with integrity.
  • Lead by example, such as by modeling ethical decision-making.
  • Ensure your team knows that for results to matter, they must be achieved the right way.
  • Satisfy yourself that results have been achieved the right way.
  • Make sure your team knows you will listen, even if they have something difficult to say.

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